British Airways PDX Terminal is based in Terminal 1, where they have an extensive range of services designed to make flying a hassle-free experience. Customers can book travel, reserve a seat, or deal with cancellations at the ticketing desks, and economical class and premium passengers receive help. Check-in takes place at manned counters and automatic kiosks, with online check-in provided through the British Airways website and mobile app. Baggage support encompasses check-in help, information on allowance, and lost/delayed bag support, with staff making an effort to help quickly. Terminal-wide real-time flight information allows passengers to know about departures, arrivals, and gate numbers. To give extra support, British Airways also provides customer services via live chat and telephone, answering questions in relation to special assistance, travel with pets, and other matters of travel. The terminal also includes facilities such as lounges, resting areas, and different parking facilities, which make the experience of the passengers better.